NexoExport

Privacy Policy

Last Updated: October 26, 2023

1. Introduction

Welcome to NexoExport. We are committed to protecting your privacy and handling your personal data in an open and transparent manner. This privacy policy explains how we collect, use, process, and disclose your information across the NexoExport website and services. This Policy is designed to comply with the EU General Data Protection Regulation (GDPR) and the Brazilian Lei Geral de Proteção de Dados (LGPD).

2. Data Controller

The data controller responsible for your personal data is:

Felipe Fogaça, operating as NexoExport
Frankfurt, Germany
Email: privacy@nexoexport.com

3. What Information We Collect

We collect the following types of personal data:

  • Information you provide to us: When you fill out our "Apply for a Strategy Session" form, we collect your full name, business email, company name, company website, and your stated objectives.
  • Information from your use of our website: We automatically collect information about your device and your usage of our website through cookies and similar technologies. This may include your IP address, browser type, operating system, referral URLs, pages viewed, and dates/times of visits.

4. How We Use Your Information

  • To Provide and Improve Our Services: To respond to your application for a strategy session, to communicate with you about our services, and to understand how we can improve our offerings.
  • For Communication: To send you administrative information, confirmation emails, and to respond to your inquiries.
  • For Analytics: To analyze trends, administer the website, and track user movements around the site to understand what is most useful to our visitors.

5. Legal Basis for Processing

Our legal basis for collecting and using the personal data described above will depend on the personal data concerned and the specific context in which we collect it.

  • Consent (Article 6(1)(a) GDPR; Article 7(I) LGPD): We process your personal data based on your consent when you submit our application form.
  • Legitimate Interests (Article 6(1)(f) GDPR; Article 7(IX) LGPD): We process data for website analytics based on our legitimate interest in understanding and improving our website and services, provided that such interests are not overridden by your data protection interests or fundamental rights and freedoms.

6. Data Sharing and International Transfers

As our business operates between Germany and Brazil, your personal data may be processed by team members or service providers in both the European Union and Brazil. We ensure that any such transfers are compliant with applicable data protection laws.

  • Transfers from the EU to Brazil: We rely on the European Commission's adequacy decision for transfers to countries that ensure an adequate level of data protection. Where no adequacy decision exists, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs).
  • Third-Party Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as CRM providers, email marketing services, and web analytics providers (e.g., Google Analytics). These providers are contractually obligated to protect your data and use it only for the purposes for which it was disclosed.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

8. Your Data Protection Rights

Under GDPR and LGPD, you have the following rights:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure (right to be forgotten): You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at privacy@nexoexport.com. You also have the right to complain to a Data Protection Authority about our collection and use of your personal data.

9. Cookie Policy

Our website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@nexoexport.com